XL World - Outsourcing from Eastern Europe

XL World is one of the largest outsourcers from emerging European countries, providing a Contact Center and Business Process Outsourcing (BPO) services locally and worldwide. XL World operates 2 service centers in Romania and 2 in Albania.

Multilingual Services: XL World supports a wide range of languages, allowing its clients to outsource their pan-European business to a single partner in a unique, cost-effective location.

Technology and Security: Complex projects require strong IT and Telecom support. XL World's high-level infrastructure can support mission-critical processes in a secure and reliable environment.

Reliability and Experience: XL World pioneered the outsourcing market in Romania and Albania and it is now one of the most experienced centers serving large customers all over the world.

We commit to long-term, strategic partnerships with our clients!

Customer Care

Is the cost of supporting clients hitting your bottom line? Do you need to support customers in different countries from a single location? Do you want to bring more efficiency to your customer care processes?

XL World offers the right mix of skilled people, technology and experience with the cost efficiency of an offshore location.

Customer Care Services


Do you have a large potential customer base, but trouble spotting the right opportunities? Do you want to understand more about your existing or potential clients? Does your sales force need qualified appointments?

XL World provides a wide range of outbound call center services tailored to fit your marketing strategy.

Telemarketing Services


Do you need an efficient and comprehensive solution to support your front-office and back-office processes in multiple countries? Are you looking to outsource to a cost-efficient off-shore location? Does IT department need external support?

XL World provides a wide range of outbound call center services tailored to fit your very own marketing strategy.

BPO - Business Process Outsourcing

Supported Languages

  • English
  • Italian
  • French
  • Spanish
  • German
  • Hungarian
  • Russian
  • Portuguese
  • Czech/Slovak
  • Polish
  • Romanian
  • Albanian
  • … and others