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Call Center Locations
Services for Insurance Market
XL World offers solutions of Call Center and back-office processes outsourcing. It currently operates two service centers in Albania and two in Romania.
XL World has many year of experience, acquired in partnership with big companies, both Italian and multinational.
Client Research Services
Generation of commercial appointments
XL World operators identify potential clients and manage appointments, so that the agents can focus on the most relevant contracts.
Services cover all phases:
- Defining the qualification parameters of potential clients
- Targeting
- Case Definition
- Making contact with the potential client
- Agenda management
- Meeting confirmation and quality check
- Agent feedback.
The process is designed to generate feed-back at each step and to ensure continuous improvement.
Prospect Qualification and Lead Generation
XL World quickly and effectively qualifies long lists of contacts and identifies every aspect that can encourage clients to make a purchase.
Xl World manages data management system of the client’s CRM system in order to guarantee quality, completeness and update.
Thanks to XL World’s work, the client will know, among other information, the policy's expiration date.
Policy selling and renewing
XL World identifies the interested clients, sends the quotes and collects confirmations.
Insurance Customer Care Services
XL World responds to information requests and makes quotes; it gives inormation about the client agencies and explains the procedures of damages.
Back-office Services
XL World manages the activation, clearance and relationship practices.
XL World integrates directly with company’s systems and processes and mantains a high number of service lines, but uses cost-economies thanks to its offshore in emerging countries.
