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Call Center Locations
Offshore Services for TLC Market
XL World offers Call Center solutions and back-office processes outsourcing, thought and developed especially for TLC companies, both in Italy and around the world.
XL World operates two service centers in Albania and two in Romania.
Qualification and Lead Generation Services
CRM Data Profiling
XL World offers a wide range of services linked to this activity:
- Data Profiling and Data Qualification: Updating of clients' personal data (address, turnover, activities, etc.)
- Market Analysis: CATI
- Contact discovery: Decision maker names' and data collection
- Lead Generation: BANT (Budget, Authorization, Need, Timeframe) and Project Discovery.
Event Management
XL World follows each step of event management, from sending the invitation to verifying the responses.
Appointments Management Services
XL World offers services listed below:
- Markets: SOHO, SME, Residential. Prospect or clients
- Qualification Parameters: Spending, lines number, services; actual supplier, interest and inclination to changes, interlocutor decision power
- Three-step Process of Quality Assurance and Feedback: Appointment confirmation and validation; appointment evaluation by the agent; rescheduling of missed or cancelled appointments.
Telesales Services
XL World is a specialist in teleselling services for numerous markets:
- Consumer
- SOHO
- MLE
XL World supports the following kinds of selling:
- Placing verbal orders
- Lead generation together with agents/runner
- Collecting orders via fax/post.
XL World engages in teleselling all TLC products:
- Fixed Telephony Services: CPS, ULL
- Mobile Telephony Services
- Internet Connectivity: ADSL, fiber, mobile data
- Additional Products and Services: PC, IPTV, Antivirus.
XL World manages the entire selling process, starting with targeting (target list definition, test script, systems and reporting) through follow-up (activation monitoring and debt collection) campaign execution (product proposition, verbal order or transmission of a pre-filled contract) Back-Office Provisioning (service availability check, Credit Check and data filling in provisioning systems) and Check Call (courtesy call to validate sales).
Commercial Back-Office Services
XL World supports TLC companies in several of their key activities, including the others:
- Contracts assurance: Completeness and validity verification
- Contracts filing: Filing and indexation; contracts’ data entry on the provisioning systems
- Quality check: Check Call and Courtesy Call
- Integration of selling systems with provisioning systems.
