XL World Call Center in Romaniamultilingual contact center outsourcing Italian Call Center
IT
Romanian Call Center
RO
French Call Center
FR
 
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Contact Center Outsourcing
 


Project "XL World Romania - Investment for performance"
PHARE 2006/018-147.04.02.02.01.105


Standard Ocupational The Project

  • 74,78% financed through Phare 2006 Program – Economical and Social Cohesion, Human Resources Development, Promoting Life Long Learning in order to qualify and requalify work forc
  • the purpose is the implementation of a performant system for human resources development.

The project has a lenght of 12 months and 2 major components:

  • one for trainings dedicated to managers and productiv staff
  • the other component reffers to building a material learning base by creating a Continuos Learning Resources Center.

The training activities organised within the project focus on own employees, both productive staff and managers.

Standard Ocupational Continuos Learning

Continuos Learning Resources Center, created within the project, promotes life long learning principles by facilitating the access to the teaching materials specific to company’s line of business and by giving access to the employees to the necessary resources in order to continuously improve performance.

The Italian language courses organised within the project have a 3 session structure of 3 modules each (beginner, intermediate, advanced). They are being held by a native Italian lector and are focused on teaching grammar and specific vocabulary, as well as Italian culture and civilisation. This is useful information for the employees who work for the Italian market.

Standard Ocupational Training sessions

The training program for the managers implies organising 2 days training sessions on „Leadership”, „Coaching” and „Team Forming and Management” during March – August 2009. The training sessions are being held by SC Edurom SRL, partener in the project, and the purpose is to develop the competences needed to coordinate a team and to increase each of its members performances.




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Legal Disclaimer. This web site does not necessarily represent the official position of the European Commission. The initiators of the site are the sole responsible for the information provided through this site. For information about other programs for human resources development financed by the European Union, please visit the Authority for Sectional Operational Programme for Human Resources Development web site . For information about other programs financed by the European Union in Romania and for detailed information about Romania joining the EU please visit the website of the EU Information Centre in Romania.

The current project follows the project XL World finalised in December 2008, „Elaborate a
national standard for the position of telemarketing operator - PHARE 2005”. Assuring a suitable environment for life long learning and the continuity of the professional development programs allows the increase of the competence level and permanent correlation of the professional development of the employees with the continuously changing demands in the call center market.


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Outsourcing Romania : Contact Center East Europe : BPO Outsourcing Services : Contact Center Outsourcing : Call Center Outsourcing

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