Phare 2006 - XL World Romania - Investment for performance
Project "XL World Romania - Investment for performance"
74,78% financed through Phare 2006 Program – Economical and Social Cohesion, Human Resources Development, Promoting Life Long Learning in order to qualify and requalify work forc
the purpose is the implementation of a performant system for human resources development.
The project has a lenght of 12 months and 2 major components:
one for trainings dedicated to managers and productiv staff
the other component reffers to building a material learning base by creating a Continuos Learning Resources Center.
The training activities organised within the project focus on own employees, both productive staff and managers.
Continuos Learning Resources Center, created within the project, promotes life long learning principles by facilitating the access to the teaching materials specific to company’s line of business and by giving access to the employees to the necessary resources in order to continuously improve performance.
The Italian language courses organised within the project have a 3 session structure of 3 modules each (beginner, intermediate, advanced). They are being held by a native Italian lector and are focused on teaching grammar and specific vocabulary, as well as Italian culture and civilisation. This is useful information for the employees who work for the Italian market.
The training program for the managers implies organising 2 days training sessions on „Leadership”, „Coaching” and „Team Forming and Management” during March – August 2009. The training sessions are being held by SC Edurom SRL, partener in the project, and the purpose is to develop the competences needed to coordinate a team and to increase each of its members performances.
The current project follows the project XL World finalised in December 2008, „Elaborate a
national standard for the position of telemarketing operator - PHARE 2005”. Assuring a suitable environment for life long learning and the continuity of the professional development programs allows the increase of the competence level and permanent correlation of the professional development of the employees with the continuously changing demands in the call center market.
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