XL World named top multilingual call center in Eastern Europe
The Black Book of Outsourcing 2009 Survey
Top Multilingual Call and Contact Center Outsourcing Vendors
Each year Black Book Research, a Datamonitor company, conducts a survey of organizations' satisfaction with their outsourcing service providers. These research results are the most representative outputs of outsourcing vendors and validated by over 26,000 respondents from service users worldwide.
Multilingual call centers provide services in languages other than English. The fastest-growing segment of the BPO niche is multilingual Call Center Outsourcing (CCO) from key non-English-speaking markets, such as Japan, Germany, France, The Netherlands, and Italy.
With the expansion of the European Union, there is a growing demand for pan-European call centers that will operate not just in English but in several other languages as well, notably German, French, and Spanish, as well as the Scandinavian and East European languages. In the U.S., where more people speak different languages, especially Spanish, there is a demand for bilingual and multilingual call centers.
Only a few reputable call centers are able to service clients in several languages.
XL World is the Leading Multilingual Outsourcer in Eastern Europe
According to Black Book/Datamonitor, XL World is the:
Number 1 multilingual provider in Eastern Europe
Number 2 multilingual provider in the world
Black Book's 2009 Report analyzes 18 performance areas of operational excellence, all from the clients' perspective. In this report, XL World was ranked among the top performers for all criteria, as shown in the table below.