XL World - Outsourcing Offshore Leader
XL World is one of the leading and fastest-growing outsourcing companies in Eastern Europe. The company operates from 4 high-tech sites: 2 in Romania (Iasi, Oradea) and 2 in Albania (Shkoder, Vlore), with a total capacity of 1.000 seats and 1.400 employees.
The main areas of expertise are multilingual Contact Centre and Business Process Outsourcing services. Support is offered in English and in more than 10 other languages.
XL World has a reliable and secure infrastructure, tailored to the needs of large multinational companies.
The company started operating in Romania in 2000 as a software development factory. In the following years, the Romanian business shifted focus from software development to Call Center Outsourcing and BPO.
At the end of 2008, XL World expanded its presence in Eastern Europe and in 2009 it opened its first center in Shkoder, Albania.
The group enjoyed a strong growth throughout the following years and now employs 1.400 professionals in Romania and Albania.
XL World still retains its strong IT background, and employs such skills to give better efficiency to its internal processes and to the services delivered to its clients.